How will I know if my order has been shipped?
When your order has been dispatched you will receive an automated shipping reference email from our online team. Should you not have received this please check your Junk or Spam mail in the case that this has been filtered in your inbox. If you have not received your shipment reference please email our team at email@example.com.
I need to change my address, how can I do that?
We will need to fix this for you right away before your order goes out the door, so please get in touch with us at firstname.lastname@example.org email@example.com with your correct shipping address.
Can I make changes to or cancel my order once placed?
Please ensure you pay close attention when placing an order as once it is placed we are unable to make any alterations to that order including cancellation.
I have been approved a refund, how will the payment be refunded?
All refunds will be processed back to the original payment method used to place the order. If you have used a combination of store credit and card/PayPal/ then your store credit will be re-issued and your payment refunded.
What is a "Pre-Order"
A pre-order is an order placed for an item which has just been released or is an item which we purchase in bulk to keep our prices low and affordable. We may also offer a preorder item when our suppliers have a production about to commence. A pre-order may also be for items that have sold out quickly and are in high demand. Our preorder styles will state that they are preorder on the product details in bold so please read carefully. It is the customer's responsibility to read and understand this information before proceeding to place a pre-order purchase.
When you place your Preorder it is reserved exclusively for you and the order is placed with the manufacturer/designer. The Preorder is paid for so your item/items can be allocated to your order.
*Please note that time frames provided are an estimate.
Do you split orders?
We do not currently offer split orders ( sending what is in stock and a preorder placed in the same order ) When you place an order, only one shipping payment is required. If you request to have items available for immediate sending to be posted, an additional postage fee will need to be applied and once this payment is made, we will part ship an order. Please contact us at firstname.lastname@example.org for further assistance.
How do I use a promotional code?
Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied!
*Discount & Promotional Codes cannot be used on SALE items or in conjunction with another Sale
What happens if my parcel doesn't arrive, or is lost in transit?
Once your parcels have left our warehouse they are then the property of Australia Post. We are legally not responsible for lost or damaged goods. However if your parcel does not reach you within our delivery time, we will contact Australia Post and lodge an enquiry into your parcels whereabouts. Contact us at email@example.com.
How do I know what size to order?
Due to us sourcing our products from our main supplier overseas, our sizes may vary slightly as each style is different. The sizing is to be used as a guide only and may differ depending on the size or weight of your baby for their age. We always recommend ordering a slightly larger size for growth, particularly if your baby is larger for their age.
For example A size 0-6 Months in one style may be a larger fit than another style and so on with other sizes. Please contact us at firstname.lastname@example.org for any assistance on sizing.
We aim to provide a size chart, material and size fit on each product description.
If you would like a size chart for any particular product that may not have one present, please contact our customer service team at email@example.com and they will be able to provide you with one prior to you purchasing.
How do I care for my garments?
If you are unsure of a garments care, always ‘cold hand wash’ to avoid any damage in the garment's fabric. If your garment is damaged because it was washed incorrectly we are unable to accept this back as a return.
Do you offer returns if I break or damage my garments?
We understand that all garments are subject to general wear and tear, Bambino and Bundles do not return damaged, used garments under general 'wear and tear'. Follow our care instructions to ensure your Bambino and Bundles garments are cared for.